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Cancellation & Refund Policy

Sea Turtle

Cancellation Disclaimer

If you need to cancel a trip you've booked due to unexpected occurrences like illness or flight delays, please reach out to us during regular business hours right away to discuss your potential refund. Be aware that our refund policy is non-negotiable and will be enforced without exception.

Refund Policy

For trips booked more than 7 days in advance, you are entitled to a full 100% refund if you cancel before the 7-day mark. If you cancel between 7 days and 3 days before your scheduled plans, you will receive a 50% refund. However, be aware that if you cancel 3 days or less before your planned trip, no refund will be issued.

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Last-minute bookings, or any reservations made within 24 hours of the scheduled time, will not be eligible for refunds under any circumstances. If you have any inquiries about last-minute bookings, please consult the FAQ tab or reach out to us directly.

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For all scuba and freediving courses, a 5000 Baht deposit is mandatory. In the event of an unexpected cancellation, you will receive a refund for the total course amount, excluding the non-refundable 5000 Baht deposit.

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Refunds regarding PADI Pro courses will be subject to our terms and conditions policy, and will be given no refund under no circumstances, but may qualify for rescheduling options. Please read our terms and conditions or contact us with any questions you may have.

 

 

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